We're Hiring | L2 Technical Support Engineer Location: Pune Experience: 1–3 Years Work Mode: Work From Office (WFO) Are you passionate about IT Support, Customer Service Excellence, and solving technical challenges? Do you enjoy working in a fast-paced environment where every day brings new opportunities to help users? Join a global organization and become a key part of an elite Technical Support team delivering exceptional IT services to internal stakeholders. Key Responsibilities Deliver world-class customer support through Walk-up Desk, Phone & Email Troubleshoot hardware, software, Windows, Mac & Microsoft Office issues Install, configure and deploy laptops & desktops with standard images Manage IT assets, software installations and hardware lifecycle activities Support Mobile Devices, Active Directory and password management Configure and troubleshoot Audio/Video conferencing systems Assist with LAN, WAN, Telephony and local infrastructure support Document incidents, resolutions and maintain knowledge base articles Ensure SLA compliance and follow IT service management processes Collaborate with vendors, infrastructure teams and business users Required Skills B.Tech / BE / Engineering Graduate 1–3 years of Technical Support/Desktop Support experience Strong troubleshooting skills for Windows & Mac Operating Systems Microsoft Office (Outlook, Word, Excel & PowerPoint) Active Directory administration Networking fundamentals Mobile Device Support Audio/Video Conferencing & Telephony Support Excellent communication and customer service skills Preferred Certifications ITIL Certification Microsoft MCITP Certification Why Join? Opportunity to work with a world-class IT Support team Exposure to enterprise technologies and infrastructure Collaborative and professional work environment Excellent career growth and learning opportunities Interested candidates can share their updated resume today! WhatsApp: +91 7013663419 Email: [email protected] #Hiring #TechnicalSupport #L2Support #DesktopSupport #ITSupport #Windows #MacOS #ActiveDirectory #Networking #Helpdesk #CustomerSupport #MicrosoftOffice #PuneJobs #WorkFromOffice #JobsInPune #EngineeringJobs #TechCareers #Jobskey