About Project Resources Group (PRG) As a leading provider of construction management, outside plant damage assessment & recovery, business outsourcing and consulting services, PRG offers services within the cable, telephony, construction and utility industries, including: • Back Office Processing • Technical Support • Network Infrastructure • Engineering & Design • Project and Program Management • Outside Plant Damage Cost Recovery Services With 20+ offices and 825+ employees nationwide, we deliver industry-leading solutions with speed, accuracy, and expertise. Job Summary Project Resources Group (PRG) is seeking a Claims Recovery Specialist for our Fort Collins, CO office. Be part of our expanding team focused on recovering third-party property and utility damage claims, primarily in a B2B setting. We’re looking for motivated, detail-oriented professionals with strong negotiation skills. Experience in collections or insurance adjusting is highly relevant and transferable. We offer a competitive base salary plus commission. Key Responsibilities • Resolve and negotiate claims recovery of repair and replacement costs on third-party cable/fiber and utility damages across multiple state lines, via phone, email, and letters. • Work directly with liable parties’ insurance providers to defend and negotiate claims settlements. • Collaborate with claims departments and management of liable parties, from small businesses to large corporations to municipalities. • Learn, understand, and be able to utilize state dig laws and statutes, 811 excavator requirements, NESC standards, CGA guidelines, etc. • Develop a professional working relationship with damaging parties, on-site field investigators, management, and other personnel. • Conduct 40-50 inbound/outbound calls daily, approximately 2-2.5 hours of total talk time throughout the day. • Enter notes and documentation throughout the recovery process into the company’s proprietary Claims Database Tool. • Use a calendar and diary system to coordinate handling claims to be worked twice weekly. • Follow advanced claim handling procedures as detailed by the OPD Claims Manager. • Use photographs, narratives, job costs, site sketches, locate tickets, and other components on-site field investigators provide to visualize and understand the damage scene to defend liability accurately. • Participate in weekly department meetings to discuss individual and team recovery tactics, strategies, and goals. • Maintain a working knowledge of the entire PRG claims recovery process. Preferred Qualifications • Strong proficiency in Microsoft Word, Outlook, and Excel. • Tech-savvy with the ability to quickly adapt to new software and systems. • Excellent written and verbal communication skills, with an emphasis on professional phone and email correspondence. • Familiarity with the construction, cable, or utility locate industries is advantageous. • Understanding of B2B construction, claims management, recovery, or insurance claim negotiation and settlement processes is preferred. • Ideally, 3–5 years of experience in claims, recovery, and/or the insurance industry. • College education is preferred. • Bilingual in Spanish is a plus. Compensation and Benefits We offer a competitive hourly pay ($20-$24/hour based on experience), plus the potential to earn substantial commissions up to $4,000-$10,000 monthly based on performance. Along with a comprehensive benefits package, including: • Medical, dental, and vision coverage for employees and dependents • 401(k) retirement plan, with company match after 1 year • Short-term disability coverage after 1 year • Paid time off and holidays • Additional perks such as company-paid life insurance, and other supplemental insurances available • #INDCS