Essential Functions: • Provide AR support to hotel properties • Each Agent will support an average of 4-6 hotels, depending on size • Regularly contact customers, primarily via phone and e-mail regarding their open invoices with the hotel • Provide duplicate invoice copies as needed • Resolve customer billing disputes and/or escalate to supervisor/hotel as needed • Some research and reconciliation may be needed • Provide a high level of customer service to both our external and internal customers • Promptly respond to all inquiries • Other duties as may be assigned by supervisors • Regular attendance is expected based on schedule and business needs • Monday-Friday working and 8 hours, plus an hour off for lunch, somewhere between 7:00 AM7:00 PM, with weekend work on rare occasions • Participation in employee events, onsite meetings, hotel visits and industry conferences are expected. • Work well with others at a variety of levels within the organization Ideal candidate will also possess the following characteristics: • Work well with others at a variety of levels within the organization • Maintain a work environment that is comfortable, user-friendly, and organized • Ability to adapt to new demands, reprioritize workload and address urgent demands quickly • Ability to communicate effectively and respectfully to all associates and all internal/external resources • Eagerness and ability to learn new skills, technologies and business processes quickly • Ability to work well with others • Ability to collaborate with cross-functional teams and across all levels of the organization • Must be able to work inclusively, but also be able to work independently and without excessive supervision • Strong oral and written communication skills • Ability to maintain confidential employee information • Attention to detail Qualifications: • High School diploma or equivalent required • 1-3 years customer service, administrative or accounting experience • Above-average written and oral communications skills • Microsoft Office Suite Experience • Customer Service experience in one of the following industries a plus; Hospitality, Accounting or Commercial Oil & Gas