WE ARE EXPANDING – SWISS DESK (DE) TEAM LEADER (DE) & RETENTION AGENTS (DE) Location: Tbilisi, Georgia Market: Swiss Market Language: German (DE) – Fluent Level Required Relocation Package Available About the Opportunity Our client is expanding their Swiss Desk and is seeking a high-performing Team Leader together with an established team of Retention Agents. If you already have a successful team ready to relocate and continue delivering outstanding results, this is the perfect opportunity. Exceptional individual candidates may also be considered. Team Leader (Swiss Desk – DE) Key Responsibilities: Lead, motivate, and develop a team of Retention Agents Monitor daily performance and ensure KPIs are consistently achieved Implement effective retention strategies for the Swiss market Conduct coaching sessions, performance reviews, and ongoing training Drive team productivity and maintain a positive, target-driven environment Collaborate closely with senior management to maximize results Requirements: Minimum 1 year of experience in the same position within the FX industry is a must Proven track record of leading high-performing teams Fluent German (DE) communication skills Strong leadership, motivational, and organizational abilities Results-oriented mindset with the ability to thrive under pressure Retention Agents (Swiss Desk – DE) Key Responsibilities: Build and maintain strong relationships with existing clients Identify opportunities to maximize client value and retention Achieve and exceed individual performance targets Deliver exceptional customer service and account management Maintain accurate records and ensure compliance with company procedures Requirements: Minimum 1 year of experience in the same position within the FX industry is a must Fluent German (DE) communication skills Strong negotiation and closing skills Highly motivated with a passion for achieving results Ability to work effectively in a fast-paced environment What We Offer: Competitive salary packages Attractive performance-based bonus structure Relocation package provided Full support throughout the relocation process Career growth opportunities within an established organization Dynamic international working environment Immediate start available for the right candidates Ideal Candidate Profile: High performers with a proven track record of success Team players who thrive in a collaborative environment Ambitious professionals driven by results and career progression Whether you're an experienced Team Leader with a ready-made team or a top-performing Retention Agent looking for your next challenge, we want to hear from you. Join a winning Swiss Desk operation in Georgia!