Services around Chromeleon system. User Account Management (via CIDM) Incident Management (via ServiceNow) - including but not limited to o Troubleshoot computer systems (installation, uninstallation of software and drives on Windows OS) o Troubleshoot hardware connection issues (co-ordinate with instrument services team or vendors as necessary typical vendors include Thermo, Agilent, Waters) o Troubleshoot Chromeleon software issues (co-ordinate with software vendor as necessary) o Co-ordinate with infrastructure and operations teams (like DBA, CIDM etc.) as necessary o Troubleshoot configuration related issues (reporting, etc.) Request Management (via Service Now) including but not limited to o Instrument configuration o Chromeleon Installation o Instrument Method configuration Support with software installation during software upgrades and patch releases Knowledge Management Out of Scope o Draft and maintain support run book or system admin document. o Document unique issues (not covered within vendor support documentation) and corresponding fixes / workaround. Perform hardware re-calibration Fixing software bugs or product limitation Kindly share your resume at [email protected]