Job role : Incident Manager Experience : 7+years Job Role and Reponsibilities: • Demonstrate technical knowledge pertaining to two or more technology areas. • Must be an experienced resource with Minimum 7+ years of experience in Incident Management with knowledge & sound understanding of various IT technologies/domains. • Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers. • Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution • Passion for identifying problems that cause incidents and lengthen time to repair, and attacking the issues to eliminate the cause in our environment. • Understanding of foundational IT technical issues and relationships • Sensitivity and urgency in dealing with line of business outages. • Ability to influence and lead technical conversations with various infrastructure support groups. • Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization. Strong oral and written communication skills • Strong problem solving skills and the ability to logically break down a problem into smaller manageable parts to solve • Supervisory skills and the ability to leverage support from other parts of the organization • Proven expert in managing multiple stakeholders at all levels of the organization, but specifically at senior management level.