The Application Specialist is responsible for providing technical support, troubleshooting, and optimization of enterprise software systems. This role ensures the reliability, performance, and integration of mission-critical business applications supporting financial, operational, and housing management systems. The Application Specialist collaborates with internal IT teams, developers, and third-party vendors to maintain application functionality, resolve technical issues, and support system enhancements that improve operational efficiency. Key Responsibilities • Provide technical support and maintenance for enterprise business applications, including financial and housing management systems. • Diagnose and troubleshoot application performance issues, system errors, and integration problems. • Coordinate with software developers, system administrators, and external vendors to resolve application incidents and implement solutions. • Assist in system integration activities and data workflows between enterprise applications and databases. • Develop and execute SQL queries to support troubleshooting, reporting, and data validation tasks. • Monitor application performance and recommend system improvements or optimizations. • Maintain accurate technical documentation, application support procedures, and troubleshooting guides. • Participate in system testing, upgrades, and implementation of application enhancements. • Ensure application support activities comply with security policies, governance standards, and government IT requirements. Minimum Experience • Minimum of seven (7) years of professional experience supporting enterprise business applications in a production environment. Required Technical Skills • Enterprise application support and maintenance • SQL and database query development • Application troubleshooting and root cause analysis • Systems integration and data workflow management • Technical documentation and process improvement Preferred Qualifications / Technologies / Certifications • Microsoft Certified Solutions Developer (MCSD) • Microsoft Office Specialist (MOS) Expert • Other relevant enterprise application or software certifications