Job Description • Maintains database by entering new and updated customer and account information. • Prepares source data for computer entry by compiling and sorting information. • Establishes entry priorities. • Processes customer and account source documents by reviewing data for deficiencies. • Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution. • Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format. • Maintains data entry requirements by following data program techniques and procedures. • Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data. • Combines data from both systems when account information is incomplete. • Purges files to eliminate duplication of data. • Tests customer and account system changes and upgrades by inputting new data. • Secures information by completing data base backups. • Maintains operations by following policies and procedures and reporting needed changes. • Maintains customer confidence and protects operations by keeping information confidential. • Contributes to team effort by accomplishing related results as needed. Qualifications • Organization skills • Quick typing skills • Attention to detail • Computer savvy • Confidentiality • Thoroughness Additional Information • Coordinate facilities and furnishings maintenance including assembling furniture • Effectively and promptly communicate building and maintenance related issues to supervisor and Department Head • Assist in the maintenance of clean, attractive, safe and well-repaired facilities • Understand the approved use of various chemicals and cleaning agents and be able to use and follow all MSDS materials/precautions and directions associated with them • Conducts unit inspections as required by the program policies and guidelines • Assist in all necessary repairs and upkeep of program properties, including painting, fire safety, changing door knobs, key copies etc • Monitor live vehicle maintenance schedule and other vehicle documentation, performs vehicle inspections, reports issues to supervisor and Department Head, and coordinate vehicle repairs with approved vendors • Oversee safety program and inform management of any unsafe conditions • Follow all fire, health, licensing, and live related standards and property lease requirements • Must be accessible to facility at all times and carry facility cell phone on and off duty • Assist and coordinate intakes and departures • Oversee delivery of consistent services; work with clients, public/private organizations and program staff • Assess need for and assist in the coordination of all facility renovations and upgrades • Perform preventative maintenance on equipment throughout the facility • Repair and/or replace equipment as needed • Teach Independent Living Skills and provide support to participants in relational wellness • Provide crises intervention and mediation to participants • Communicate effectively with Department Head, co-workers, participants, families, and other service providers • Provide a secondary on-call option during specified times • Ensure participants maintain safe and adequate living environment • Work independently and as a team member to create innovative ways to meet contract goals and provide a high level of service that is engaging and meets the needs of the participants • Transport participants in YMCA vehicle as needed • Practice non-aggressive defensive driving techniques • Operate vehicles in safe manner • Vehicle use is for YMCA business only • Perform other administrative tasks as assigned and assist with maintaining proper document storage and auditing • Participate in and attend all required staff meetings, trainings, staff development events and appropriate agency-wide committees • Ability to work effectively with others in alignment with the 4 Core Values • Models the 4 Core Values in all aspects of position responsibilities