Hourly Rate: $25.75 Targeted Application Deadline: 08/23/2026 Are you looking for a place where meaningful moments are made together? Hourly Wage: $25.75 Shift: 1st/2nd; must be available to work weekends and holidays Position type: Full Time At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity. Where great benefits lead to a life fulfilled. • Competitive Pay • Medical/Dental/Vision/401K opportunities • Travel discounts • Credit Union Membership • Tuition Reimbursement • Professional Counseling & Family Support • Growth and Development Opportunities • *Benefit Eligibility will vary by position Site Specific Perk: • Site Specific Benefits • Free On-Site Parking  • Department celebrations • Associate Appreciation Week • Monthly associate recognition and reward programs As a Guest Services Agent, a typical day will include: • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues. • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) • Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.  • Answers telephone calls and routes calls to the proper department as applicable.    • May be asked to assist with bellman and runner duties depending on facility or location. Guest Experience and Company Standards • Welcome and greet guests and anticipate and address their needs. • Interact with colleagues and guests professionally and promptly. • Contribute to team goals. • Always follow company policies and safety procedures. To Become a Guest Services Agent at HVC: • Available to work various shifts, holidays, and both weekend days. • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.  • Specific job duties may differ by property, size of team, or facility. We are committed to providing associates with benefits including: • Medical/Dental/Vision Insurance (HSA & FSA available) • Paid Time Off • Paid Sick Leave per Colorado law • Paid Holidays/Paid Floating Personal Days • 401(k) Retirement Savings Plan • Employee Stock Purchase Plan • Group Life/Disability Insurance • Tuition Reimbursement • Employee Assistance Program • Travel Discounts, including a family and friends’ rate Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.