Expert Systems Engineer Location: Remote – USA Travel: Up to 20% Key Responsibilities • Manage, monitor, maintain, and support infrastructure and application environments. • Install, configure, upgrade, and troubleshoot hardware, software, operating systems, databases, and applications. • Partner with Operations on patches, updates, antivirus, maintenance, and system health. • Monitor system performance, conduct health checks, and support capacity planning and optimization. • Identify root causes of recurring issues and implement solutions to prevent reoccurrence. • Ensure technical deliverables meet quality standards and required peer/stakeholder reviews are completed. • Own assigned projects and tasks, communicate progress and risks, and proactively escalate scope or schedule concerns. • Serve as a primary technical resource in project meetings and drive technical initiatives to successful completion. • Work directly with clients and internal stakeholders, including presenting technical information to groups and executive-level audiences. • Standardize and automate processes and monitoring using scripting and automation technologies. • Follow change management procedures and maintain technical and system design documentation. • Document issues and resolutions and contribute to continuous process and technical improvement. Required Qualifications • 5–7 years of relevant experience, including 2–3 years at a senior level or equivalent. • Strong experience with SQL Server, Power BI, and Databricks. • Experience supporting production infrastructure and troubleshooting complex technical issues. • Strong understanding of systems, databases, applications, monitoring, and performance management. • Excellent verbal and written communication skills with the ability to present technical information clearly to technical and non-technical audiences, including executives. • Comfortable working directly with clients and cross-functional teams. • Strong problem-solving, analytical, organizational, and decision-making skills. • Experience with scripting, automation, technical documentation, and change management. Preferred Qualifications • Healthcare technology or hospital IT experience. • Development experience with .NET and REST APIs. • Experience with AppDynamics, LogicMonitor, or other monitoring/observability platforms. • Experience with OpenTelemetry. • Cloud infrastructure or modern data platform experience. • Relevant certifications such as GIAC, ITIL, or MCSE. Working Arrangements • Standard work week or as defined by assignment requirements. • Primarily remote or office-based. • May require after-hours, on-call, and holiday support, particularly during month-, quarter-, and year-end periods. PTO may be limited during peak business periods. • Up to 20% travel may be required. Physical Requirements Regularly: Sitting, standing, walking, reaching, talking, hearing, vision, and keyboard use. Occasionally: Climbing/balancing and stooping/kneeling/crawling.