Job Summary The Head of Infrastructure leads the organization's enterprise IT infrastructure function, ensuring the availability, scalability, security, performance, and resilience of technology platforms supporting business operations. Within Insurance & Investments, the role typically covers cloud and on-premise infrastructure, networks, servers, storage, data centers, end-user computing, IT operations, disaster recovery, infrastructure security, and technology resilience supporting insurance, investment, finance, risk, and customer-facing systems. Key Responsibilities Develop and execute the enterprise infrastructure strategy and roadmap. Lead infrastructure architecture, operations, engineering, and service delivery. Manage: Cloud Infrastructure Data Centers Servers Storage Networks Virtualization Operating Systems End-User Computing Backup & Recovery Infrastructure Monitoring Oversee Azure, AWS, Google Cloud, hybrid-cloud, and on-premise environments. Ensure high availability, scalability, performance, and reliability of critical technology services. Develop infrastructure standards, architecture principles, policies, and operational procedures. Lead network infrastructure, including LAN/WAN, SD-WAN, VPN, connectivity, firewalls, and remote access. Ensure infrastructure security in partnership with the CISO/Information Security function. Develop and maintain Business Continuity, Disaster Recovery, and IT Resilience capabilities. Define and test disaster-recovery architecture, backup strategies, recovery objectives, and failover processes. Monitor infrastructure performance, capacity, availability, and service-level agreements. Lead infrastructure modernization and cloud migration initiatives. Implement automation, Infrastructure as Code (IaC), DevOps, and platform engineering practices where appropriate. Manage infrastructure-related incidents, root-cause analysis, problem management, and service improvements. Establish infrastructure KPIs, SLAs, availability targets, and operational controls. Ensure infrastructure supports regulatory, security, audit, and business-continuity requirements. Manage infrastructure vendors, managed-service providers, telecommunications providers, and technology partners. Lead infrastructure budgets, procurement, licensing, and technology lifecycle management. Manage and develop infrastructure, cloud, network, systems, and IT operations teams. Collaborate with Application, Data, Security, Digital, Finance, Risk, and business teams. Ensure infrastructure can support digital transformation, business growth, and changing technology demands. Insurance & Investments Infrastructure Focus Insurance Policy administration platforms Claims systems Underwriting applications Customer portals Payment platforms CRM and enterprise applications Document-management systems Branch/office connectivity Investments / Asset Management Portfolio-management systems Trading/investment platforms Market-data infrastructure Financial and risk systems Client/investor portals Custody and transaction platforms High-availability systems supporting investment operations Ideal Candidate Profile 12–18+ years of IT infrastructure, systems, cloud, network, or technology operations experience. 5+ years in infrastructure leadership. Previous experience as: Head of Infrastructure Head of IT Infrastructure Head of Technology Infrastructure Head of Infrastructure & Operations Head of IT Operations Infrastructure Director Director of Infrastructure Director of IT Infrastructure Director of Infrastructure & Operations VP Infrastructure VP IT Infrastructure Head of Cloud Infrastructure Experience in Insurance, Banking, Investment Management, Asset Management, Wealth Management, or Financial Services preferred. Strong expertise in: Enterprise infrastructure Cloud computing Hybrid cloud Data centers Networking Servers and storage Virtualization Disaster recovery Business continuity IT service management Infrastructure security Infrastructure monitoring Strong knowledge of AWS/Azure/GCP, virtualization, networking, storage, backup, and enterprise systems. Experience with ITIL, service management, SLA/KPI management, and operational governance. Experience leading infrastructure modernization and cloud migration. Strong vendor, budget, procurement, and technology-lifecycle management experience. Strong understanding of cybersecurity and infrastructure resilience. Relevant bachelor's degree; certifications such as ITIL, CCNP, CISSP, Azure/AWS certifications, VMware, or related credentials are advantageous.