Senior Analyst People Change Management - Caribbean (Remote) The Senior Analyst, People Change Management leads and supports people change management efforts for assigned major transformation projects and programmes within the Bank. The incumbent provides guidance and advice on change management methodology, assisting stakeholders / impacted constituents from the current state through a transition state and finally implementation to drive the desire, usage, and adoption of the solution. MAIN ACCOUNTABILTIES Main responsibilities, broken down by action, objective and end result / outcome: 1. Action (verb) Develops Object / what it involves people change management strategies and plans for assigned major projects and programmes, in collaboration with the Associate Director, analysing stakeholders, defining change objectives, and assessing impacts on constituent groups End result / outcome to address the needs and concerns of impacted groups to ensure effective and efficient implementation within budget and timeframes, enabling benefits realization and successful adoption. 2. Action (verb) Partners Object / what it involves With project stakeholders and sponsors / business SMEs to identify and assess the people-related impacts of the change initiative, including new technologies, processes, structures, and regulations End result / outcome to better understand the needs, expectations, and concerns of each stakeholder group and how these can be mitigated for those affected by the change to enable optimum adoption and business realisation of benefits. 3. Action (verb) Identifies & assesses Object / what it involves Resistance to change by providing / undertaking individual and group support sessions, identifying possible resolutions to potential blockers End result / outcome To reduce resistance / adverse effects on the change outcome and deliver on the strategic objective of the change initiative. 4. Action (verb) Coordinates Object / what it involves change activities with change partners, project managers, and business sponsors, establishing clear roles and responsibilities and maintaining regular communication End result / outcome to ensure alignment, optimum adoption and mitigate change saturation. 5. Action (verb) Designs & implements Object / what it involves tailored training and coaching programmes and materials, in collaboration with the Talent Acquisition & Development team as required and maybe required to facilitate on occasion. End result / outcome to enable employees to acquire the necessary knowledge and skills for successful change adoption. 6. Action (verb) Facilitates Object / what it involves the consistent presentation of new process and technology design elements in all media (internally & external), e.g., presentations to be delivered at meetings, web sites, memos, speeches, print, etc. in collaboration with Marketing & Communications End result / outcome to ensure all users understand and accept impacts on roles, policies and business impacts to minimize any potential organizational obstacles and educate audiences (including customers) of the change. 7. Action (verb) Contributes & supports Object / what it involves to the people change management practice development initiatives, including the development of new methodologies, tools, and emerging change techniques End result / outcome To enhance the quality and effectiveness of change management within the Bank. QUALIFICATIONS & EXPERIENCE Experience / Knowledge • A minimum of 5 years of banking experience, with experience in some aspects of the people change management. • Previous experience facilitating collaborative design sessions (remote and in- person) utilising innovative techniques and tools, e.g., design thinking, people change management, MURAL, SharePoint, Teams, etc. • Previous experience leading organizational change management activities, e.g., communications, stakeholder impact, training, workshops, design- thinking sessions, etc. • Experience interacting and negotiating buy-in with staff at all levels of the organisation, including executive stakeholders. • Good Knowledge of the Bank’s people change management strategy, principles, and underpinning methodologies. • Knowledge of the functional complexity, business objectives and overall operations of the Bank. • Good understanding of most of the Bank’s major systems, e.g., Fiserv Signature, TSYS, FSM, etc. Required Qualifications • Certificate in People Change Management from PROSCI or another recognized change management body. • College diploma or undergraduate degree in human resource management or other suitable discipline would be an asset. CORE COMPETENCIES Core Competency & Level of Proficiency i. Client Orientation (Stage. 2 Masterful ) ii. Change Adaption (Stage. 2 Masterful) iii. Solution Orientation (Stage. 2 Masterful) iv. Cultivates Connections (Stage. 2 Masterful) v. Effective Communication (Stage. 2 Masterful) vi. Nurtures Growth (Stage. 2 Masterful)