Job Responsibilities: • Processes inbound complaint system fulfillment • Uses a knowledge database and follows standard operating procedures (SOP) to respond to various requests • Navigates multiple computer systems and applications • Documents each contact in a database • Performs other duties as assigned Qualifications: • High School diploma or GED and at least 3 years of professional experience OR • Associates Degree and at least 1 year of professional experience OR • Bachelors Degree • Must have an active Public Trust Security clearance. • Attention to detail with a high level of data entry accuracy • Ability to follow documented guidelines and procedures, including strict adherence to privacy guidelines when accessing secure systems • Efficient typing (40 WPM) and computer skills including experience with outlook, MS Word and Excel • Must possess excellent time management skills and dependability to meet daily quotas and required goals or deadlines • Able to work an 8 hours shift between the hours of operation 8am 8pm Monday through Friday based on business needs