Arkestro is hiring for a Technical Data Entry Specialists to assist with a system conversion project. What You'll Do: • Reach out to internal users to confirm current system setup and availability for new application installation • Use a remote desktop tool to sign in and download the new application on each user's device • Guide the user through entering their current login information to access the new application • Update documentation to ensure all users have been assisted Skills / Experience You Will Need: • 2+ years of Customer Service related experience • Technical savviness (but formal IT Support experience is NOT required) • Strong attention to detail • Ability to follow detailed process workflows Primary Responsibilities • Responsible for processing all incoming medical and / or dental service documentation according to contract requirements and customer specifications. • Receive and thoroughly review documentation for errors, identify missing components and complete data entry • Ensure program policies and customer designated guidelines are adhered to while processing the documentation under time - sensitive deadlines • Receive service documentation, scan, enter data and attach to orders