𝗝𝗼𝗯 𝗧𝗶𝘁𝗹𝗲: Application Support Engineer (L1 Prod Support Analyst) 𝗕𝘂𝗱𝗴𝗲𝘁: Up to 5 LPA 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Mumbai/Pune/Bangalore/Chennai 𝗥𝗼𝗹𝗲: Providing strong customer service and support in a high-quality service environment. 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀: - 4 Years hands-on experience in application support - ITIL foundation certification desired - Basic SDLC knowledge - 2 to 4 years' technical experience in web-based environments - Strong technical skills: PL/SQL, Unix, shell scripting (Shell, Python) - Familiarity with enterprise incident management, monitoring tools (CloudProber, AppDynamics, Splunk, Grafana, Dynatrace) 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: - Excellent communication and interpersonal skills. - Effective time management and ability to work under pressure. - Collaborative teamwork and flexibility in working hours, including weekends and shifts.