1: Job Purpose Statement (Summarize in one/two statements why this job exists, and the contribution makes to the overall business of the company). Incumbent need to ensure smooth function of operations as per defined SLA timelines and achieve Operational excellence for a particular branch. 2: Duties & Responsibilities (List in the order of importance the duties & responsibilities of this job) Primary Responsibilities: • Responsible for Quotes generation, Policy Issuance, Policy Cancellation / Endorsement issuance / Refunds etc. for all channels / products of respective branch within defined TATs. • Providing support for faster claim settlement in coordination with the respective stakeholders. • Ensuring 100% Policy Issuance through MIBL Policy Issuance Portal for respective branch as per defined TAT. • Supporting customers / PoSPs of respective branch in terms of timely resolution of their issues / concerns in coordination with respective stakeholders. • Following up with ICs / IT / HO Operations Team for timely resolution of raised tickets / issues of respective branch. • Establishing strong connect with insurance companies / hospital network / Garages / Mahindra eco system & other respective stakeholders. Secondary Responsibilities NA 3: Organisational Relationship (Provide an organisational chart which illustrates the organisational structure above and below this position). Reports to 4: Key Challenges (List the key tasks performed to support the main objectives of the position). NA 6: Job Requirements (Describe the educational requirements, suggested year and type of experience, nature and extent of skills/abilities required for the desired position). Professional Qualification Skills & Knowledge Competencies Functional Skills: • Process Compliance. • Product and Process Knowledge. Professional Qualification: Graduate. Skills & Knowledge: • Accuracy. • Analytical Ability. • Coordination. • Customer Focus. • Technology Savvy. Below mentioned Locations for Operations Manager Requirement:  State Location Number ASSAM Jorhat 1 BIHAR Purnea 1 BIHAR Begusarai 1 JHARKHAND Bokaro 1 JHARKHAND Dhanbad 1 JHARKHAND Jamshedpur 1 ODISHA Balasore 1 ODISHA Bhubaneshwar 1 ODISHA Cuttack 1 ODISHA Sambalpur 1 WEST BENGAL Krishnanagar 1 WEST BENGAL Siliguri 1 WEST BENGAL Asansol 1 WEST BENGAL Barasat 1