We are looking for a Customer Service Representative. This person will provide world-class customer support through email, text, chat, and occasionally the phone. They will be working directly to ensure a smooth experience by providing support and assistance throughout their journey on our platform. The successful candidate will demonstrate prior customer service experience in a high-volume environment. Responsibilities • Being available M-F - 9a to 5p PST • Must be passionate about serving and helping their community of job seekers and business partners with a genuine drive to help others succeed • Impact new processes while helping to build the community and give the community a voice • Assess tone and direction of all interactions and know when it is appropriate to escalate or delegate • Proactively problem solve • Works well with a team to collaborate on best practices when answering client issues • Manage time effectively across multiple communication platforms • Approach all interactions with empathy and all problems with curiosity Required Experience • Strong customer service skills including live chat, email, and phone • Adept in utilizing multiple systems to gather customer information • Previous experience in a high volume support role • Ability to function in a fast-paced environment • Exceptional verbal and written communications • Proven problem-solving skills What Working with us Looks Like • The ability to work from anywhere - they have a fully remote team across the globe • Competitive compensation packages • Equity - they all own a part of the business • A generous PTO plan with 31 days off a year • 401K Plan • Parental Leave programs • Health and wellness plans to meet the needs of you and your family including medical, dental, and vision • Smart, supportive colleagues with diverse backgrounds and experiences • Equipment provided to complete job duties