Job Responsibilities: Processes inbound complaint system fulfillment Uses a knowledge database and follows standard operating procedures (SOP) to respond to various requests Navigates multiple computer systems and applications Documents each contact in a database Performs other duties as assigned Qualifications: High School diploma or GED and at least 3 years of professional experience OR Associates Degree and at least 1 year of professional experience OR Bachelors Degree Must have an active Public Trust Security clearance. Attention to detail with a high level of data entry accuracy Ability to follow documented guidelines and procedures, including strict adherence to privacy guidelines when accessing secure systems Efficient typing (40 WPM) and computer skills including experience with outlook, MS Word and Excel Must possess excellent time management skills and dependability to meet daily quotas and required goals or deadlines Able to work an 8 hours shift between the hours of operation 8am 8pm Monday through Friday based on business needs