Principal Responsibilities: • Provide service to annuity customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans. • Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc. • Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing. • Efficiently access multiple electronic systems to provide complete response. • Work at all times to enhance and strengthen the relationship between the customer and our clients. • Support special campaigns as needed, or if solicited by the customer. • DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and quality service skills. Required Competencies: • *** FINRA Series 6 preferred, but must obtain as job requirement blended self-study and on the job training provided *** • Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations. • Excellent oral & written communication skills. • Superior telephone etiquette. • Excellent listening skills and ability to articulate ideas. • Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of our clients • Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers. • Strong organizational skills. • Demonstrated ability to manage stress. • Strong computer skills. • Ability to 'think out of the box' to generate innovative process improvements. • Strong math and analytical skills. • HS Diploma required Work Environment • Remote work within the United States of America.