Bank Analyst needs 5+ years experience Bank Analyst requires: 5 years experience with Information Technology. Ability to negotiate contracts ensuring standard terms and conditions are included in support of the Bank's risk framework. Providing exceptional customer service to Business Owners in support of the contracting process. Bank Analyst duties: Provides support to business operations such as front end, image & data capture, payment services, and/or document/transaction content management. Provides administrative support to business operations by performing processing tasks Update the Standard Operating Procedures as necessary and perform a monthly review for accuracy Daily and/ or weekly working sessions with Technology, Operations, and other Payment teams to review current process and procedures and identify efficiencies Investigate Customer Complaints and recommend enhancements Partnership with Technology, Operations and other Payment front line teams for production testing