Call Center Representative needs call center/dispatcher experience. Call Center Representative requires; • Must be able to pass 27-30 wpm typing test. • Must be able to pass a customer service assessment • Must be able to successfully pass a criminal background check and drug test. • Can navigate multiple applications and research solutions with ease • Love helping people and guiding them to the best solution for their issue • Are excited by innovative technology • Provide calm conflict resolution and problem solving for frustrated customers • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers. Call Center Representative duties; • Act as initial point of contact for inquiries from potential and existing beneficiaries related to Client programs. • Provide one-to-one telephone contact with consumers and providers. • Assist with password resets. • Accurately respond to incoming calls received by the call center. • Accurately document all interactions with consumers.