Cisco Voice Engineer needs 4 years of experience providing high-quality end user support, resolving issues and providing a high level of customer service Cisco Voice Engineer requires: • Bachelor's degree or higher in a related technical area or equivalent technical training/experience. • Certification in a call management/voice system application Experience: • Minimum four years of experience providing high-quality end user support, resolving issues and providing a high level of customer service. • Minimum two years of experience with Cisco Call Manager, Cisco Unity and UCCX and Finesse. • Minimum two years of experience providing IT customer support within a research or academic environment. • Experience in higher education and a hospital setting. • Experience in a voice communications, including but not limited to: voicemail, phone systems, and call centers. Cisco Voice Engineer duties: • Provide a high level of customer service focused technical support over the phone, via email, over chat, and other communication mediums identified. This includes: • Timely, courteous, and polite customer interactions. • A high level of problem solving skills to resolve issues, answer questions, and determine ways to eliminate these issues in the future. • Technical knowledge of Cisco Call Manager, Unity voicemail, and Call Center application.