Customer Care Call Center needs 1 year in telephone customer service or related experience Customer Care Call Center requires: • Ø Five days a week Monday - Friday. Eight (8) hour shifts between the hours of 7:55 AM 5:00 PM. Overtime may be required. • Ø High School diploma or GED A minimum of 1 year in telephone customer service or related experience Excellent communication skills Knowledge of the use of PCs and related software Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio Customer Care Call Center duties: • Responds to telephone inquiries and complaints using standard scripts and procedures • Answers questions regarding child support payments posting, payments disbursement, and account histories. • Defines or resolves inquiries received either through written or telephone correspondence. • Gathers information, researches/resolves inquiries and logs customer calls • Communicates appropriate options for resolution in a timely manner • Informs customers about services available and assesses customer needs • Maintains updated records and logs •