Customer Service Rep needs 2+ years of experience Customer Service Rep requires: • Availability to work from 12:30pm until midnight M-F and 10:30am 7pm on Saturdays. • 12:30pm start time and 3:30pm start time. The training 12:30pm until 9pm • REMOTE LOCAL CANDIDATES , Mason, OH Customer Service Rep duties: • The CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives • Assists customers telephonically and non-telephonically with service and support issues. Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention. • Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives. • Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer expectations. • Uses courteous and professional language. • Works effectively in a team environment • Creates a win-win resolution to problems.