General Professional Data Analyst needs 3 years of experience in System Support or Analytics and 7 years of experience in System Support or Analytics General Professional Data Analyst requires: Bachelor's Degree and 3 years of experience in System Support or Analytics OR High School Diploma or GED and 7 years of experience in System Support or Analytics Bachelor's degree, equivalent military/law enforcement, and/or joint operations center/ financial experience Preference for directly transferable experience, and awareness & knowledge of incident management, business resilience, and payment operations. A self-starter with the ability to proactively identify individual priorities based upon team goals. General Professional Data Analyst duties: Data Analysis Operational Support. Compose and track incident Informationals to resolution; inform operations, treasury, technology, product; deliver information in verbal or written updates via internal communication platforms Triage and escalate cases with Legal, Compliance, and Regulatory Relations Monitor and support site and regional crisis management conference calls, gathering and providing intelligence and information (weather, travel, security, etc.) as required Determines overall business needs through analysis and reporting. Participate and lead in payment incident response on a daily basis, identifying and triaging potential impacts to the firm Responsible for identifying business gaps and opportunities within the current payment ecosystem, including gathering information from a variety of sources internal to and external of the firm; normalizing and correlating the information; providing recommendations Produces reports based on data analysis, industry trends, and process capabilities. Conveys patterns, problems, and areas of improvement.