IT User Support Specialist II needs 5+ years experience IT User Support Specialist II requires: • 3+ years, 5+ years preferred • Vocational and/or Technical Education Preferred IT User Support Specialist II duties: • Provide a high level of customer service while working in a dynamic complex environment under limited supervision and direction. Provide second level end-user PC support for staffed locations and remote offices. • Provide high level on-site call center support, • Perform configuration/installation and troubleshooting of PC hardware including laptops, VDI, desktops, tablets/iPads, printers, messaging and mobile devices, and MIFI • Install, configure, and troubleshoot Windows operating systems, MacOS, Microsoft Office • Suite other applications. • Provide incident & problem summaries, status reports, and project status as required • Comply with and support ITIL change-incident-problem-asset management processes and work instructions • Coordinate with 2nd and 3rd tier teams to ensure timely resolution of complex end user • technology issues and incidents to ensure meeting agreed upon service levels • Maintain highly accurate inventory records • Provide end user training and knowledge documentation • Deploy, procure, and collect desktop equipment from end user. • Provides day-to-day technical support to employees for a range of hardware and software related systems. • Under limited supervision, this job responds to problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. •