Payments System Support Professional needs 3 years of experience in System Support or Analytics OR High School Diploma or GED and 7 years of experience in System Support or Analytics Payments System Support Professional requires: Bachelor's degree, equivalent military/law enforcement, and/or joint operations center financial experience Business analyst Data analyst Awareness & knowledge of incident management, business resilience, and payment operations. A self-starter with the ability to proactively identify individual priorities based upon team goals. Financial institution Payments Problem solving, incident management Leading & coordinating troubleshooting meeting Reporting and analytics Defining, writing user requirements Identifying and managing risk and escalations Train others on new processes Writing new procedures Payments System Support Professional needs: Compose and track incident Informationals to resolution; inform operations, treasury, technology, product; deliver information in verbal or written updates via internal communication platforms Triage and escalate cases with Legal, Compliance, and Regulatory Relations Monitor and support site and regional crisis management conference calls, gathering and providing intelligence and information (weather, travel, security, etc.) as required