Service Desk Support Specialist needs 2 years of end-user technical and/or call center experience required Service Desk Support Specialist requires: • Able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments. • Support Center Analyst certification and ITIL Foundation Certification must be successfully completed within the first 12 months of service in the job. • COVID mandate • Associates Degree or equivalent, relevant work experience is required. • Experience 2 years of end-user technical and/or call center experience required • Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint) • Working knowledge of Windows Operating Systems required. • Technical customer support and/call center experience required, including the ability to work with users of all ability and knowledge levels. • Must be able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments. Service Desk Support Specialist duties: • User support for all business lines and related application software, system software, desktop/pc hardware, telephony hardware, internet network, storage network, WAN network, and security access management including enforcing and adhering to all regulatory and security requirements. • Provide tier one technical/user support for all business lines and related applications and troubleshoot incidents and requests via phone/chat and email using Service Desk Manager ITSM