Senior Supervisor needs 2+ years experience Senior Supervisor requires: 11a-7p Requires in-depth understanding of concepts, theories and principles in own discipline and growing knowledge of other disciplines. Business Expertise Translates strategy/priorities into work product. Impact: Senior Supervisor duties: Leads day-to-day functions and activities across department, including people management and operational subjects. Assists in the overall business unit performance driving Service Level of Agreements (SLAs), adherence to business unit metrics and so on. Drives innovation and efficiencies of business opportunities, applying processes improvements and/or new systems. Assists in the management of the employee teams through coaching and developing, addressing people matters, identifying development needs. Acts as the day-to-day operations client contact to resolve systems issues and to provide feedbacks to clients on quality and workload issues. Generates reports on performance measurement and Key Performance Indicators (KPIs) to facilitate business decisions. Responsible for compliance with organizational policies and local regulations.