Technical Support needs 1+ years experience Technical Support requires: • 8:00 AM Midnight (M-F) • 9:00 AM 10 PM (SAT) • 10:00am 7:00pm (SUN) • Remote local • Work one weekend day each week, same day each week (either Saturday or Sunday) and you will be off one day Monday Friday. 40 hour work week. • Weeks are structured Sunday Saturday. • 2 weeks of training, in person • 10 Megs download and 1 Meg upload • Requires 1 hour within site • Basic Technical knowledge of Microsoft Windows able to trouble shoot application installs, windows machine system configurations (standard cpu and laptop) • Basic Technical knowledge of PC Hardware (knowledge of CPU, monitor, basic hardware connectivity) • Basic Hardware and software application trouble shooting skills Technical Support duties: • Ø Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention. • Ø Demonstrate continuous performance improvement, solid business skills and support of department and company objectives. • Ø Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Retail expectations. • Ø Uses courteous and professional language. • Ø Works effectively in a team environment. • Ø Creates a win-win resolution to problems. •