Technical Support Rep needs 3 years' work experience as an IT or Desktop Support Technician Technical Support Rep requires: • Bachelor's degree in Information Technology or Computer Science • 3 years' work experience as an IT or Desktop Support Technician • Familiarity with networking systems and protocols. • Knowledge of remote desktop support systems including TeamViewer. • Technical Support Rep duties: • Provide exceptional customer service in person, via phone and email as appropriate. • Resolve help desk issues including troubleshooting hardware and software issues. • Perform user administration duties. .