Xstore Oracle Application support engineer needs 8+ years of IT experience implementing different Oracle products (required) Xstore Oracle Application support engineer requires: Bachelor's Degree in IT or equivalent work experience - 8+ years of IT experience implementing different Oracle products (required) - 5+ years of experience implementing and/or supporting Oracle Xstore (required; key item) - 5+ of experience on Oracle Weblogic server (required) - Solid understanding about Oracle Database 12c/19c/21c (required) - 5+ years of experience implementing and supporting Oracle E-commerce & MOM suite (plus) - 2+ years of experience using enterprise software development (preferably Java) (plus) - Java software design and/or development (plus) - Functional and technical knowledge of Xstore suite version V17 to V21 - Hands-on experience in planning, testing, and executing upgrades and patches - Good understanding of retail POS processes, including customer facing (sales, returns, promotions, pricing, loyalty, etc.) and back-office functions (cash management, open/close, TLOG, data flow) Xstore Oracle Application support engineer duties: • Manage day to day activities such as incidents, problem tickets and change management • - Escalate the incidents to leads if you see that issue is not getting attention • - Cross collaborate with different support teams during any critical incidents, and also owning any of the takeaways • - Partner with our third-party support vendor to ensure system stability • - Manage the upgrade process to newest version of the software • - Provide customer service to internal and external guests to ensure consistent experience • - Documenting any new issues as the SOPs for the support teams • - Escalate issues in line with company processes to ensure customer demands are met