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Operations Head - Supply Chain and CX

Taas Partners · taaspartners.com
GurugramSenior8–15 yrs
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The job in short

Operations head for supply chain and customer experience.

Supply chainProcurementLogistics

Details

Found
25 d ago · posted 2026-10-03
Location as listed
Gurugram, Haryana, India
Role
Operations Manager
Source
The company’s own careers site

Full description

About Client - We retail affordable electric two-wheelers across Delhi NCR, western Uttar Pradesh, Haryana, Rajasthan and Karnataka. We operate our own network of company-owned stores along with a dealer and franchise network, and we run our own retail, service and supply chain operations. We are now building a national dealer + franchise network. We are looking for a hands-on operator to build the company's supply-chain backbone. Role You will own: Sourcing Manufacturing & Assembly Quality Inventory Logistics Spares Service Key Responsibilities • Build and manage supplier/assembler/ manufacturer network. • Drive transition toward controlled self-production of affordable electric two wheelers. • Establish QC standards and supplier quality management. • Own inventory planning and working capital. • Build regional warehousing/distribution as volumes scale. • Reduce logistics cost per scooter. • Ensure scooter and spare-parts availability. • Build warranty and service processes. • Drive operational cost, quality and productivity improvements. • Build the operating systems required to scale the business. Key KPIs • Inventory turns / inventory days • Stock-out % • Supplier OTIF • Gross margin improvement • Assembly cost/scooter • Logistics cost/scooter • PDI failure % • Warranty % • Warranty cost/scooter • Spare-parts availability • Service TAT Ideal Candidate • 8–15 years of operations/supply-chain experience. • Strong experience across procurement + inventory + logistics + operations. • Hands-on experience in automotive/EV/manufacturing. • Comfortable operating in a high-growth, resource-constrained environment. • Experience building systems from scratch. • Startup/high-growth experience preferred. Most relevant backgrounds: EV, 2W, automotive, auto-components, manufacturing + distribution.

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