Job Location: Fairfax, Virginia, United States (Onsite/Offsite) • Provide IVR, Contact and Call Center support to agencies and staff. • Provide, plan and design Visio diagrams for call flows. • Analyze business processes issues and problems for consultant assistance and system users. • Conduct systems test, measurements of the systems ability to manage applications. • Provide visual aid to demonstrate call handling and information resources to organizations. • Provide maintenance and support to agencies on troubleshooting and system outages. • Provide self service transactions, live support on issues and application errors.