Primary Role: Customer Service/Order Entry Representatives handle customer orders, telephone, and /or email contacts with distributors, dealers/customers, consumers and Latham's Regional Sales Managers to support customer needs in quoting/placing orders, design/technical support and/or resolving concerns. The CSR/OE will also promote all Latham products, brands, programs and services and share information obtained from Latham's dealers and consumers with management. Duties and Responsibilities - Customer Service Rep • Respond to customer inquiries either via telephone, email or live chat • Enter custom and stock orders into the order system • Assist Latham dealers/customers and consumers with information on all Latham products and brands • Ensure timely response regarding claims, remakes, order information or other information relating to order entry and technical support/design to resolve the inquiry • Exhibit and understand Latham's quality goals and standards • Exhibit a willingness to reach target goals for performance and production • Exhibit professional and courteous demeanor, technical accuracy and conformance to company policies and practices • Recommend corrective services to address customer concerns • Obtain and apply knowledge of pricing structures and programs • Know the customers and understand their method of doing business in order to provide meaningful service • Work within the team as a resource and to ensure workflow procedures are carried out expeditiously. Suggest improvements to systems and procedures. • Other duties as assigned Qualifications: • Minimum of Associates degree; Bachelors a plus • Minimum 1-3 years of Customer Service experience • Pool industry experience preferred; previous experience in manufacturing, distribution and/or design is a plus • Excellent computer skills: Microsoft Office Suite, specifically Outlook, Word and Excel • Exceptional customer service delivery skills: telephone, interpersonal communication, problem resolution • Excellent multi-tasking, priority-setting, time management and organizational skills • Ability to work overtime as required • Flexibility to work at home/remotely as deemed necessary