Summary of Job Functions • Answer user inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLAs. • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software. • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. • Maintain computer Images and use for deployment of new and system upgrades as necessary including appropriate documentation. • Assist in the creation is Standard Operating Procedures for all processes required to maintain the user environment covering laptop build, user creation and all system installations. • Work closely with our IT team to ensure that all systems are following security and audit requirements. • Refer major hardware or software problems or defective products to vendors or technicians for service. • Develop training materials and procedures, or train users in the proper use of hardware or software. • Record all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged. • Maintain inventory of all hardware and software systems. • Procurement of all IT equipment as needed to support systems. • Communicate effectively with all internal associates, including trading, research, management, development, and operations personnel. • Perform other duties and responsibilities as assigned. Minimum Requirements • 2+ Years Experience with 1st line technical support and managing user requests. • 2+ Years Experience troubleshooting computer problems. • Experience managing new user setup from procurement through onboarding and training. • High level of analytical thinking to solve problems. • High level of communication to all levels of business. • The ability to work daily, onsite in our Jupiter office covering standard 40 hour work week.