ESSENTIAL DUTIES AND RESPONSIBILITIES • Manifest Creation. Prepare Daily PM work and necessary run schedules. • Act as main point of contact for driver, broker, agent, and at times even the customer, as loads are received or delivered to their destination. • Work and effectively with drivers to coordinate Airport recoveries and deliveries. • Work and effectively with Customer Service Team, Warehouse team, and other stations to schedule and execute shipment loads appropriately. • Driver, Equipment and Daily Route Assignment. • Keep Track of Driver Daily Progress, Safety and assist in monitoring HOS. • Keep Track of Shipment Lifecycle, including but not limited to entering important driver and shipment updates into TMS and other required software. • Clear and Effective Communication with internal and external customers to provide route instructions, updates, special service requirements, cut-off times, problems. • Ensure and Assist with DOT, TSA and OSHA compliance processes and paperwork handling. • Dispatch Administration Duties job document organization, labeling, record/ log keeping, emails and phone answering responsibilities, if needed. • Material and Product management. • Flag Potential Issues to re-route if necessary or get additional support/ equipment. • Effectively communicate with respective team/ sister terminal locations to ensure freight is delivered safely, and on time. • Ensure AM Team has everything they need for the next shift. • Adhere to company policies and procedures. • Update OSD notes and report to supervisor. COMPETENCIES • Strong understanding of all MS Office Programs, Freight operating systems such as AS400, Alpha Truck, TMW, Freight Data, etc. • Strong Verbal, Written Communication and Phone Skills • Relevant experience can include cartage, transportation, moving companies, customer service, logistics, linehaul, intermodal, warehouse, ground operations, and dispatching air and ocean service.