Responsibilities: • Manage and lead a team of technical support professionals who provide end-user support services to associates at the corporate headquarters location. • Develop and implement policies and procedures for end-user support services. • Ensure that all end-user support services are delivered in accordance with established service level agreements (SLAs). • Develop and maintain relationships with key stakeholders across the organization. • Manage vendor relationships related to end-user support services. • Develop and maintain metrics to measure the effectiveness of end-user support services. • Provide regular reports on the performance of end-user support services to senior management. • Responsible for End User Device procurement and distribution across enterprise. Qualifications: • Bachelors degree in Computer Science or related field or equivalent work experience. • 5+ years of experience managing technical support teams. • Excellent customer service skills • Experience managing end-user support services in a corporate environment. • Understanding and application of service management methodologies • Understanding of current technologies and best practices in the information technology industry • Positive team attitude with ability and desire to help the team continually improve • Strong leadership skills. • Excellent communication skills. • Some travel required