Job Description Primary Duties & Responsibilities • Acts as a Lead IBC Assistant. Trains and orientates other IBC Assistants. • Performs collection follow-up duties on specific financial classifications, such as commercial insurance, self-pay, Medicare and Medicaid claims. • Handles discounts, adjustments and charge corrections. • Makes collection calls to insurance companies and patients to ensure timely payment of claims. • Reviews remittance advises for rejection and accuracy of payment amounts. • Verifies accuracy and completeness of charge tickets, monitors attachments for claims to obtain maximum reimbursements. • Contacts insurance companies regarding posting payments and collection agencies regarding payment reports. • Responds to questions and requests from Insurance companies. • Supports customer service unit in answering billing and collection questions. • Acts as back-up support for Accounts Receivable staff during peak times, vacations and illnesses. Preferred Qualifications • Two years of college or business school. • Working knowledge of computers, general office equipment, telephone console, medical terminology, collection techniques and communication skills that involves dealing with confidential information. Required Qualifications • High school diploma or equivalent high school certification. • Three to five years of previous billing or insurance experience. Grade C08-H