Job Description The Tech will be responsible for the following: • Provide technical support to end users, including resolving issues with hardware, software, networking, and other devices. • Troubleshoot and resolve network and computer-related issues. • Perform hardware and software upgrades and repairs. • Perform system upgrades and manage system configuration. • Troubleshoot network security issues. • Identify and resolve network performance issues. • Perform network maintenance tasks including but not limited to: IP routing, DHCP, DNS, WAN connectivity, WIFI configuration, etc.. • Manage and troubleshoot network security issues. • Identify and resolve problems with server environments such as: hardware, software, networking, backups, etc.. • Identify and implement best practices for IT systems management. • Provide end user support via phone or chat as needed. • Other duties as assigned. Qualifications: • Bachelor's degree in Computer Science or equivalent work experience required. A strong technical background is preferred but not required. A strong background in Networking is also preferred but not required. • Strong troubleshooting skills with the ability to identify root cause of problems and resolve them quickly are required. A strong understanding of Windows Server/Windows Operating System/Microsoft Office Suite is required along with the ability to install/configure software on computers is preferred but not required. • Must be able to pass a drug test upon hire and random drug testing on a regular basis as well as drug screening at least yearly (optional). Benefits: We offer medical, dental, vision, life insurance, disability insurance, 401K and more! Job Type: Full-time Schedule: • 8-hour shift Experience: • IT governance: 5 years (Preferred) Security Clearance: • Confidential (Preferred) Work Location: Remote