Job Summary: Assisting with various user issues, deploying new laptops to users, monitoring systems and backups as well as troubleshooting issues with our server environment. Supervisory Responsibilities: • None Duties/Responsibilities: • Serve as the first point of contact for users seeking technical assistance. • Determine the best solution based on the issue and details provided by customers. • Direct unresolved issues to the next level of support personnel. • Record events and problems and their resolution in logs. • Follow-up and update customer status and information. Required Skills/Abilities: • A passion for technology and some hands-on experience with computers is required. • Excellent oral and written communication skills. • Strong problem-solving and technical troubleshooting skills are required. • The ability to work well with both business and technical users is required. • Experience working at a help desk or computer lab would be ideal. • Perform remote troubleshooting through diagnostic techniques and pertinent questions. Education and Experience: High School diploma Bachelor's degree is preferred. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer.