We are looking for a rockstar helpdesk engineer who loves to solve technical problems, asks lots of questions, and has excellent listening and communication skills. Do you get a sense of pride and satisfaction, as someone's day got a lot better because of you? Are you looking to learn more about the IT space by solving real problems? Are you fascinated with how architects and engineers build a better world? Do you want to build your career while working in a company that actually cares for its people? You are known for: • Your love working with people and being a strong active listener • Excellent verbal and written communication skills • Details, Details, Details - you are diligent and solve problems holistically • Take ownership of the issue, and see it through to its conclusion • People like being around you because you care What you'll do: • Provide telephone/remote and on-site troubleshooting, training, and tech support • Perform software installs and updates • Maintain accurate client network documentation • Set up and configure PCs, printers, peripherals, and networking equipment • Assist senior engineers with network deployment projects • Grow your IT skills and learn how Architecture/Design/Engineering firms work Qualifications: • Experience providing remote phone technical support • Excellent PC and Windows troubleshooting skills • Strong MacOS troubleshooting skills • Strong skills and understanding of Microsoft Office applications • Strong working knowledge of Microsoft Office 365 • Solid understanding of Active Directory and AD Architecture • Solid skills and understanding of other common business applications. • Experience with Autodesk and other AEC industry applications is a plus • Good understanding of network topology and configuration at the desktop level • Solid PC hardware, software, and Windows operating system knowledge What we offer: Our fun-loving, challenging, and rewarding company culture isn't for everyone. We are a growth-minded, high-energy organization that solves real problems. If you connect with our values and want to grow, we offer: • Competitive salary: $45,000 - $50,000 + Performance Compensation • Comprehensive Benefits Package (starts after six months of employment) • 21 Days PTO for when you need to decompress and recenter • Paid Technical and Business training