Roles and Responsibilities • Work as part of a team providing end user helpdesk support for multiple customers. • Perform hardware, software, and network troubleshooting. • Determine the best solution based on the issue and details provided by customers. • Track all work. Provide detailed and accurate descriptions. • Provide an excellent example of customer service. • Share technical knowledge and help mentor fellow techs/team members wherever possible. • Provide clients with one-to-one or one-to-many customer service & support as needed. • Direct unresolved issues/escalate to the next level of support personnel. • Identify and suggest possible improvements on procedures. • Pass on any feedback or suggestions by customers to the appropriate internal team. Qualifications • Professional work ethic • Motivated self-starter • Excellent customer service and communication skills • Willingness and ability to travel locally and on a regular basis • Strong desire to learn and understand our underlying software/systems/technology