Primary responsibilities will include: • Planning and overseeing inbound and outbound logistics, including on-site IT inventory management and packaging of IT end user equipment • Coordinating shipping to and from the Boca office • Contributing to and supervising the day-to-day activities of the IT Hardware depot and employees • Ordering, tracking, imaging, packaging, and shipping hardware for end users • Constantly coordinating and communicating with stakeholders of upcoming hardware requirements across North America • Analyzing and preparing for upcoming hardware requirements • Reviewing support tickets and other data to determine depth and breadth of troubleshooting • Performing quality assurance of outbound shipments • Inspecting and performing inventory management of shipments received • Spotting and understanding root cause of problems and executing countermeasures • Developing and implementing lean initiatives to guarantee continuous improvement in processes • Owning employee compliance to company policies and production procedures The Candidate: Required skills/qualifications: • Good teamwork skills • Good leadership skills • Ability to fully carry out instructions • Ability to multitask • Good knowledge of record keeping • Familiarity with desktop computer troubleshooting skills; ability to solve problems and determine root cause of issues • Ability to lift 50-100 pounds • Ability to work in a small, fast-paced environment • Effective handling of multiple critical client support situations and ability to effectively communicate with senior management • Strong attention to detail • Ability to adapt to change • Ability to manage stress appropriately Preferred skills/qualifications: • Experience in leading a team in a warehouse/assembly environment • Microsoft Certified, or other technical certification • Associates degree in MIS/Computer Science or equivalent experience