Job Overview We are currently seeking a full time Tier I Support Engineer with a minimum of 2 years of extensive hands on experience with desktop support including o365, Desktop Support and client facing experience. Responsibilities • Provide phone support and remote remediation for complex issues • Troubleshooting and resolving customer system problems across a broad range of technologies • Provide remote installations of new software and upgrades • Provide remote installation of service Packs and security updates • Provide helpdesk support including analyzing and resolving end-user issues Skills & Experience • Knowledge of Microsoft operating systems and desktop applications • Experience with installing, configuring, and administering a broad range of technologies • Excellent written and verbal communication skills • Knowledge of Citrix, VMware and Microsoft Systems Administration is a plus • Certifications a plus