ESSENTIAL FUNCTIONS and RESPONSIBILITIES • Evaluates residential and commercial contents inventories obtained by or submitted to VeriClaim on both a Replacement Cost and Actual Cash Value (ACV) basis. • Applies limitations and/or exclusions on claims based on coverage afforded by the policy. • Tracks time and log file notes for daily field activity. • Assists with answering telephones. ADDITIONAL FUNCTIONS and RESPONSIBILITIES • Performs other duties as assigned. • Supports the organization's quality program(s). QUALIFICATIONS: Education & Licensing High school diploma or GED required. Resident Insurance Adjuster License (Fire and Other Hazards) preferred. Experience One (1) year customer service experience or equivalent combination of education and experience preferred. Accounting and insurance background preferred. Skills & Knowledge • Oral and written communication skills • PC literate, including Microsoft Office products • Good comprehensive decision making skills • Ability to read and comprehend policy language • Ability to work in a team environment • Ability to meet or exceed Performance Competencies