Job Description Core Responsibilities • Performs moves, adds, changes and maintenance activities for desktop/laptop computers, telephones and printers. Installs new equipment for users and replacement of non-functioning equipment. • Educates end users regarding computer and software operations, including basic how-to and best practices. • Performs network troubleshooting. Makes recommendations on computer related needs. • Provides assistance in moving and re-installing equipment when required. • Assists with the development, implementation and maintenance of network file server backups and disaster recovery. • Ensures complete and reliable security for sensitive data. • Performs work in a timely manner and is responsive to users' needs. • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. • Other duties and responsibilities as assigned. Employees at all levels are expected to: • Understand our Operating Principles; make them the guidelines for how you do your job. • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. • Win as a team - make big things happen by working together and being open to new ideas. • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. • Drive results and growth. • Respect and promote inclusion & diversity. • Do what's right for each other, our customers, investors and our communities.