The Consultative Sales Associate Will Also • Identify customer needs and provides appropriate solutions using approved selling practices and guidelines • Meet or exceed associate performance standards consistently • Understand website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store • Maintain current knowledge of merchandise lines; product features, benefits and availability; and, if applicable, delivery, installation and/or service options to respond to customer needs • Process customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures • Complete required training in the expected timeframe, and participate in ongoing learning opportunities • Partner with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register) • Perform other duties as assigned