What You Will Be Doing We are seeking a Senior Customer Support Engineer to provide advanced technical support to its customers and partners. You will apply system-level expertise to resolve complex customer issues while being an active member of the team. What You Need for this Position • Excellent Customer Support skills, e.g. customer facing oral and written communications, managing hot customers, troubleshooting complex system problems • Linux/Unix triage skills • Networking triage skills (networking, and networked storage technologies) • Scripting (e.g. shells, Bash, Perl, Python) • Expertise in Backup Applications (e.g. Backup Exec, Commvault, IBM Spectrum Protect, NetBackup, Oracle RMAN, Veeam) • BA/BS in Computer Science or Technology preferred (or equivalent work experience) What's In It for You • 3 weeks Vacation/PTO • 6 days of sick time • Medical • Dental • Vision • non-matching 401k