Primary Accountabilities • Provide direct customer support with professional interaction by responding to incoming requests for service, prioritizing urgency of calls, researching issues, and responding back to client in a timely manner. • Assess and identify client software needs. • Assist in testing of new and existing software. • Plan and conduct training of end users. • Assist with software installations. • Perform accurate and appropriate system configuration for conversion of client data. • Ensure that the Change Control Process is being followed for implementation of changes and upgrades on client test and production environments. • Ability to travel 25% by car and/or plane, may include weekend travel. Ability to travel internationally is required for some positions. Current valid drivers license required. • It is expected that the incumbent shall perform other duties as assigned within his/her capabilities as determined by management, and based on the needs of the business. Experience: • One or more years experience in customer service; customer service in technical support or telecommunications preferred. • Strong computer skills required, including ability to effectively utilize Microsoft Office (Word, Excel, and Outlook) and Microsoft CRM • Strong understanding of accounting principles and one or more years of accounting work experience preferred for some positions • Experience with SQL, Excel, Crystal Reports, and other computer database/reporting tools • Ability to analyze problems, identify workable solutions, and select appropriate course of action • Strong written and verbal communication skills including ability to train in a group setting